Delivery & Payment Policy


Website: clovatesoft.com

Clovate Soft LLC
Address: 1209 Mountain Road Place Northeast, Ste N, Albuquerque, New Mexico 87110, United States
Phone: +1 575-305-3978
Email: contact@clovatesoft.com

1) Delivery (Digital Only)

1.1 Digital delivery only (no physical shipping)

All products sold on clovatesoft.com are digital.
✅ Delivered electronically (usually by email).
❌ No physical items are shipped (no DVD/USB/box).

1.2 How you receive your order

After your payment is confirmed, we deliver your digital product by:

  • Email to the email address you used at checkout, and/or

  • Access through your customer account (if available)

1.3 Delivery timeframe (UK & US)

  • Typical delivery: within 24 hours

  • Often faster: minutes to a few hours
    Some orders may require a short security review (fraud prevention), which can delay delivery slightly.

1.4 Customer responsibility

You are responsible for:

  • entering the correct email address at checkout

  • checking Spam/Junk/Promotions folders

  • ensuring you can access the email inbox used for the order

1.5 If you do not receive your delivery

Before contacting us:

  1. Check spam/junk folders

  2. Search your inbox for “Clovate Soft”

  3. Confirm the checkout email is correct

If still not received, email contact@clovatesoft.com with:

  • Order number

  • Email used at checkout

1.6 Delivery issues

If delivery fails due to a technical problem on our side, we will:

  • re-send the delivery, or

  • provide a solution under our Return & Refund Policy.

2) Payments

2.1 Accepted payment methods

We accept payment methods shown at checkout (for example: credit/debit cards and other supported methods depending on availability in your country).

2.2 Payment security

Payments are processed through secure payment providers. We do not store full payment card details on our servers. Payment providers may process payment information under their own privacy policies.

2.3 Currency

  • For customers in the United States, prices may be shown in USD.

  • For customers in the United Kingdom, prices may be shown in GBP.
    The final currency and total cost are shown clearly at checkout before you pay.

2.4 Taxes

Taxes (if applicable) are calculated and displayed at checkout depending on your location and the product type. You are responsible for any local taxes or fees required by your jurisdiction.

2.5 Fraud prevention & order verification

To protect customers and prevent fraud, we may:

  • request additional verification for certain orders, or

  • hold/cancel/refund an order if we suspect unauthorized payment or policy abuse.

If an order is canceled, you will be refunded to the original payment method.

3) Refunds and disputes

Please review our Return & Refund Policy for refund eligibility (digital products).
If you have an issue, contact us first at contact@clovatesoft.com — we can usually resolve delivery/activation questions quickly.

4) Contact

Questions about delivery or payment?
Email: contact@clovatesoft.com
Phone: +1 575-305-3978
Address: 1209 Mountain Road Place Northeast, Ste N, Albuquerque, New Mexico 87110, United States